Assistants that do the work, not just chat about it
A chatbot that only answers questions is a help page with extra steps. An agent is useful when it can look up a real order, check real stock, book a real slot and write back into your database. That is what we build, with limits on what it is allowed to do.
What is included
Customer support agents
WhatsApp, website and Messenger agents that answer from your own content in English and Urdu.
Sales and booking agents
Qualify a lead, check availability, book the slot and push it into your CRM.
Document agents
Ask questions across contracts, invoices, manuals and policies with the source shown.
Internal staff agents
Answer staff questions on stock, leave balance, pricing or SOPs from your live systems.
Tool and system access
Controlled connections to your database, ERP, calendar and ticketing, with a clear permission list.
Human handover
Clear escalation rules so anything uncertain reaches a person instead of being guessed at.
Tools we use for this
We pick the stack that fits your budget, your team and your hosting, not the one that is trending this month.
What you receive at handover
- Agent deployed on your channels
- Knowledge base connected to your content
- Permission and escalation rules documented
- Conversation dashboard with logs
- Accuracy review after the first month
Questions people ask before starting
We ground answers in your own documents and data, show the source, and make the agent say it does not know rather than invent an answer. Anything outside its scope goes to a human.
Yes, including Roman Urdu, which is how most customers actually type on WhatsApp.
Only through the specific read and write actions you approve. Everything else is blocked, and every action is logged.
Model usage is billed on volume. We estimate the monthly cost from your message volume during the trial and set a hard spend cap.
Other services
Web Development
Business websites and web apps that load fast on a phone and still look sharp on a desktop.
Read moreUI and UX Design
Screens designed around the task a person is trying to finish, tested before a single line of code is written.
Read moreGraphic Design
Logos, packaging, print and social creatives that stay consistent everywhere your brand shows up.
Read moreReady to start on ai agents?
Send a short brief and we will come back with scope, timeline and cost within one working day.
Call 0309 9926662 or write to info@eazedigital.com